SellersideKick

Data deletion instructions

SellersideKick helps shops reply to their customers on Facebook, Instagram and LINE. This page explains what we receive from Meta and how to ask us to delete it.

What we hold

It depends on how you came into contact with us.

If you messaged a shop that uses SellersideKick

  • The ID Facebook or Instagram assigns to you when you message that shop.
  • The name and a link to the profile picture on your Facebook or Instagram profile.
  • The messages exchanged between you and the shop, including their content and the time they were sent.

If you signed in to SellersideKick with Facebook

  • Your Facebook account ID, name and email address.
  • A link to your Facebook profile picture.
  • The access token Facebook issued when you signed in.

How to request deletion

Send our support team the details below so we can find your data and delete it.

  1. Email our support team with the subject "Data deletion request".
  2. Tell us whether you used Facebook or Instagram, and the name of the shop or Page you messaged.
  3. Include the name shown on your Facebook or Instagram profile, so we can match it to your conversation.
  4. If you signed in to SellersideKick with Facebook, include the email address on your account instead.
  5. We'll reply to the address you write from once your data has been deleted.
Contact support

What we delete

Your customer record, the conversation history stored against it, and the support tickets created from those messages.

Disconnecting a channel is not a deletion

If you run a shop and remove a Facebook or Instagram connection in Settings, new messages stop arriving — but the messages and customer records already received stay in place. Email us to have them deleted.

Removing SellersideKick's access on Facebook

If you signed in to SellersideKick with Facebook, you can remove it from the Apps and Websites section of your Facebook settings at any time. That stops it reaching your Facebook account, but it does not delete data we already hold. Messages you sent to a shop arrive through that shop's own connection, so removing an app from your settings does not affect them — email us to have those deleted.